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Return Policy

Thank you for shopping on the PHROZEN OnlineShop.If you are not entirely satisfied with your purchase, we're here to help.

***Warranty is for one year and does not include consumables (VAT, FEP and LCD display).

Returns
  • Products can be returned within 14 calendar days from the date received.
  • To be eligible for a return, your item(s) must be unused and in the same condition as received with the original packaging. 
  • A receipt or proof of purchase is required for any possible returns.
  • For international shipments, PHROZEN is not responsible for import tax.

Exchange
  • Product(s) can be exchanged within 30 calendar days from the date you received it if there is a manufacturing defect.

Refunds
  • Once PHROZEN has received the product(s), we will conduct and inspection and provide notification of its return. We will immediately notify you on the status of your refund after inspecting the item.
  • If approved, we will initiate a refund to the original method of payment. Refunds through credit card is time sensitive, depending on credit card issuer's policies.

Shipping
  • You will be responsible for paying for your own shipping costs for returning your item.
  • PHROZEN will be responsible for the shipping costs for exchanging items.
  • Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us 
  • Contact us if you have any questions on how to return your item to us.