Thanksforshopping at Phrozen OnlineShop.If youare not entirely satisfied with your purchase, we're here to help.
- Productcan be returned within 14 calendardays fromthe date you received it.
- To beeligible for a return, your item must be unused and in the same condition with the original packaging thatyoureceived it.
- Your itemneeds to have the receipt or proof of purchase.
- Forinternational shipment, we WILL NOT take care of importtax.
- Productcan be exchanged within30 calendar days fromthe date youreceived it ifthere is a manufacturing defect.
- Once wereceive your item, we will inspect it and notify you that we have received yourreturned item. Wewillimmediately notify you on the status of your refund after inspecting the item.
- If yourreturn is approved, we will initiate a refund to original methodof yourpayment. Refund through credit card requires a certain amount of days, depending onyour card issuer's policies.
- You willbe responsible for paying for your own shipping costs for returning your item.
- Phrozen willbe responsible for the shipping costs for exchanging your item.
- Shippingcostsare nonrefundable. If you receive a refund, the cost of return shipping will bededucted from your refund.
- Contact us if youhave any questions on how to return your item to us.