Return Policy

Thanksforshopping at Phrozen OnlineShop.If youare not entirely satisfied with your purchase, we're here to help.

Returns
  • Productcan be returned within 14 calendardays fromthe date you received it.
  • To beeligible for a return, your item must be unused and in the same condition with the original packaging thatyoureceived it. 
  • Your itemneeds to have the receipt or proof of purchase.
  • Forinternational shipment, we WILL NOT take care of importtax.

Exchange
  • Productcan be exchanged within30 calendar days fromthe date youreceived it ifthere is a manufacturing defect.

Refunds
  • Once wereceive your item, we will inspect it and notify you that we have received yourreturned item. Wewillimmediately notify you on the status of your refund after inspecting the item.
  • If yourreturn is approved, we will initiate a refund to original methodof yourpayment. Refund through credit card requires a certain amount of days, depending onyour card issuer's policies.

Shipping
  • You willbe responsible for paying for your own shipping costs for returning your item.
  • Phrozen willbe responsible for the shipping costs for exchanging your item.
  • Shippingcostsare nonrefundable. If you receive a refund, the cost of return shipping will bededucted from your refund.

Contact Us 
  • Contact us if youhave any questions on how to return your item to us.